Returns & Refunds

• Unmounted tires: returnable within 30 days of delivery.
• Mounted / installed tires: not returnable. Once a tire has been balanced and installed on a wheel, the manufacturer treats it as “used.”
• Defective tires: claims go through the manufacturer's limited warranty. We'll help you start that process — see below.
• Installation appointments: rebook or cancel free up to 24 hours before your slot.

To be eligible for return, tires must meet all of the following:

• Tires must be new and unused.
• Tires must not have been mounted, installed, driven on, or altered.
• Tires must include original packaging when applicable.

Used, mounted, damaged, or modified tires are not eligible for return. Refunds are processed after inspection and approval.

1. Email sales@brokertires.com within 30 days of delivery with your order number and the reason for the return.
2. We'll send a return authorization (RA) number and shipping instructions. Do not ship tires back without an RA — unauthorized returns may be refused.
3. Pack the tires in their original packaging if possible. We recommend the FedEx Ground returns label we'll provide; you may use any tracked carrier.
4. Once we receive and inspect the tires (typically 3–5 business days), we refund the original purchase amount to your original payment method, minus any return shipping fees noted below.

• You changed your mind: you cover return shipping (typically $20–40 per tire via FedEx Ground).
• We shipped the wrong product or it arrived damaged in transit: we cover return shipping. Send us photos and we'll arrange pickup.

New tires carry a manufacturer's limited warranty against defects in workmanship and materials. We'll help you open a claim with the brand, but the final determination and any prorated replacement is made by the manufacturer. Have your order number, the DOT code from the tire sidewall, and tread-depth photos ready when you contact us.

Refunds are issued to the original payment method within 2 business days of return inspection. Your bank or card issuer may take an additional 5–10 business days to post the refund to your statement.

You can request a cancellation from your order page in your account at any time before the order ships. After shipping, you'll need to wait for delivery and process it as a return.

The $1-per-tire Florida New Tire Fee charged at checkout is collected on behalf of the State of Florida and is not refundable once the order has been invoiced to our supplier. If you return an unshipped order, we'll refund the fee with the rest of your payment.

Returns and refunds: sales@brokertires.com or 954-539-9601, Monday–Friday 9 am–6 pm ET.